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← Knowledge Base

  1. (Sept 2013) Notice to SentriLock Subscribers

  2. Add An HTML Email Signature To Your Account

  3. Add an HTML signature to your account

  4. Adding and Managing Listings (VIDEO)

  5. Additional Listing Options

  6. All About Showing Sync

  7. Are there areas where Showing Robot does not provide phone numbers?

  8. Are There Sign Rider Templates For My Showing Robot Number?

  9. Buyer's Agent - I've clicked the "Schedule a Showing" link in the MLS, now what?

  10. Can appointments be synced with my own personal calendar?

  11. Can I add notes to a contact's details?

  12. Can I be emailed whenever showings are imported?

  13. Can I be notified of new showings via email?

  14. Can I block times for showings?

  15. Can I change the default feedback settings?

  16. Can I choose to cancel or reschedule a request once it has submitted?

  17. Can I Delete A Listing In Showing Suite?

  18. Can I delete a listing in Showing Suite?

  19. Can I edit existing campaigns?

  20. Can I edit the feedback request emails?

  21. Can I edit the showing calendar appointment settings for a listing?

  22. Can I ensure my clients are not contacted during specified hours?

  23. Can I have multiple sellers confirm or be notified of Showings with Showing Robot?

  24. Can I keep track of buyers for future showings?

  25. Can I request multiple possible times for an appointment?

  26. Can I schedule an appointment on listings that haven't been opted in to Showing Suite Scheduling?

  27. Can I schedule multiple showings for one buyer?

  28. Can I screen responses before they're sent to my seller?

  29. Can I Screen Responses Before They're Sent To My Seller?

  30. Can I set up showing instructions to be sent out on appointments to scheduling agents?

  31. Can I Set Up Statistical Reports To Go To My Seller?

  32. Can I stop the system from emailing certain showing agents?

  33. Can I use Showing Robot independently of Showing Suite or vice versa?

  34. Can I View An Overall Showings Or Statistic Report?

  35. Can I view an overall showings or statistic report?

  36. Can listings be imported from the MLS

  37. Can listings be imported from the MLS?

  38. Can my seller reset their password?

  39. Can My Seller Reset Their Password?

  40. Cancel My Subscription

  41. Deactivate Agent Accounts through Office Admin

  42. Do I need a Showing Suite login to connect my listings from the MLS?

  43. Do I need an email account to use the system?

  44. Do I need to download any software to use this service?

  45. Do sellers see the full name and information of buyer’s agents?

  46. Do you have content I can add to my website to attract sellers?

  47. Does Showing Robot work on any listing?

  48. Downgrade My Plan

  49. Email Troubleshooting

  50. eShowing Sync is Here!

  51. Having trouble uploading your images?

  52. Home Followup Tutorial (VIDEO)

  53. How can I add multiple sellers to a listing?

  54. How Can I Add Multiple Sellers To A Listing?

  55. How can I be informed of Showing appointments on my listings?

  56. How Can I Disable Or Suspend My MLS Feed?

  57. How can I review a complete agent roster?

  58. How can I send out invitations to collaborate on my Notebook?

  59. How can I store my contact's birthday, anniversary dates, etc?

  60. How can I upgrade from the MLS free version to the MLS+ subscription version?

  61. How can my seller send feedback from their account?

  62. How can the seller login to the account I created for them?

  63. How do I access Showing Suite Mobile?

  64. How do I add a new ad inquiry or prospect?

  65. How do I add a seller login page to my website?

  66. How do I add a seller login page to my website?

  67. How Do I Add A Seller On My Listing To Receive Appointment/Feedback Notifications?

  68. How do I add an agent to our office/team account?

  69. How do I add an incentive for a showing agent?

  70. How do I add another advertisement type?

  71. How do I add another MLS to Listing Sync?

  72. How do I add lockboxes on my listings in Showing Suite?

  73. How do I add lockboxes onto my listings in Showing Suite

  74. How do I add my photo/signature to my emails?

  75. How do I add Showing Calendar to my website?

  76. How Do I Add Showing Calendar To My Website?

  77. How do I add Showing Robot functionality to one of my listings?

  78. How do I assign my SentriLock lockboxes inside Showing Suite?

  79. How do I automatically rotate incoming leads?

  80. How do I block the dates/times a listing is unavailable to show?

  81. How do I cancel or reschedule a showing appointment?

  82. How do I change agent permissions?

  83. How do I change my account password?

  84. How Do I Change My Account Password?

  85. How do I change my account password?

  86. How do I change my current listings' feedback questions to match my global settings?

  87. How do I change my notification settings for Listing Sync?

  88. How do I change the default showing type?

  89. How do I change the feature listing on the office dashboard?

  90. How do I change the order of a listing's photos?

  91. How do I change the questions for an existing customer satisfaction survey?

  92. How do I change the settings for an existing survey?

  93. How do I confirm a scheduled showing?

  94. How do I create a custom search with my HD-IDX?

  95. How do I create a customer satisfaction survey?

  96. How do I create a Lead Sync form?

  97. How do I create an email campaign?

  98. How do I create and send a newsletter?

  99. How do I create and send e-cards?

  100. How do I create and send property flyers?

  101. How do I customize my seller login page?

  102. How do I customize my seller login page?

  103. How do I delete a customer satisfaction survey?

  104. How do I delete blocked dates/times a listing is unavailable to show?

  105. How do I delete listing photos?

  106. How do I disable the automatic customer satisfaction surveys?

  107. How do I edit a contact's details?

  108. How do I edit a feedback response?

  109. How do I edit a Showing Calendar appointment?

  110. How do I edit my MLS in Listing Sync?

  111. How do I edit questions for a single listing?

  112. How do I edit the calendar settings for a specific listing?

  113. How do I edit the default email types I send?

  114. How do I edit the global calendar settings?

  115. How do I enable one of my listings for use with Showing Suite scheduling?

  116. How Do I Enable One Of My Listings For Use With Showing Suite Scheduling? (HIS)

  117. How do I enable Showing Robot on my Showing Suite account?

  118. How Do I Enable Showing Robot On My Showing Suite Account?

  119. How do I enter feedback manually?

  120. How Do I Enter The Assigned KeyBox # To My Listings? (SUPRA)

  121. How Do I Get The Public Calendar Links For Multiple Listings?

  122. How do I import contacts into my account?

  123. How do I know if Showing Suite Mobile is included in my plan?

  124. How do I leave a note for my seller?

  125. How do I login to an agent's account?

  126. How do I make feedback questions required?

  127. How do I manually add my listing into Showing Suite?

  128. How do I manually assign incoming leads to agents?

  129. How do I preview an existing survey?

  130. How do I print an individual feedback response?

  131. How do I print out the statistical report for a listing?

  132. How do I print out the statistical report for a listing?

  133. How do I request feedback?

  134. How Do I Request Feedback? (Manually)

  135. How do I schedule a future showing appointment?

  136. How do I schedule a showing in my MLS through Showing Suite?

  137. How do I schedule a showing in the MLS through Showing Robot?

  138. How Do I Schedule A Showing Using the Texting Service?

  139. How do I see if any of my emails got through?

  140. How do I send a customer satisfaction survey invitation for an existing survey?

  141. How Do I Send An E-Blast (Email All Agents Who Have Shown A Specific Property)?

  142. How do I send an e-blast (email all agents who have shown a specific property)?

  143. How do I send an e-blast from the showing suite app?

  144. How do I send/resend a welcome email to my sellers?

  145. How do I set my browser to remember my user login?

  146. How do I set the time zone on my account?

  147. How do I set up an internal note to display on a listing for front desk personnel?

  148. How do I setup a rule to forward showing notifications to Showing Suite?

  149. How do I setup HomeFollowup?

  150. How Do I Setup Listing Sync?

  151. How Do I Setup My Account To Link To My ListHub Account?

  152. How do I setup my own question templates?

  153. How Do I Setup My Own Question Templates?

  154. How do I setup Showing Suite?

  155. How Do I Setup Showing Sync For SENTRILOCK Lockboxes?

  156. How Do I Setup Showing Sync For SUPRA Lockboxes?

  157. How do I setup the showing notification emails in SUPRA?

  158. How do I share information with my Buyer in Showing Note?

  159. How do I subscribe a single contact to one of my campaigns?

  160. How do I unsubscribe a contact from future emails?

  161. How do I unsubscribe a contact from my email campaigns, newsletters, etc?

  162. How do I unsubscribe agents from Showing Sync feedback requests?

  163. How do I unsubscribe agents from Showing Sync feedback requests?

  164. How do I unsubscribe myself from feedback requests?

  165. How do I unsubscribe myself from feedback requests?

  166. How do I update account information (name, address, etc)?

  167. How do I update my account information?

  168. How do I update my credit card information?

  169. How do I update my listing information?

  170. How do I upload additional listing photos?

  171. How do I view a listing's scheduled showing appointments?

  172. How do I view all of the feedback requests for a listing?

  173. How do I view my billing history?

  174. How do I view office showings with the dashboard?

  175. How do I view the status of a scheduled showing (buyer’s agent)

  176. How does an agent cancel their account?

  177. How does Showing Robot work?

  178. How does Text-to-Show work?

  179. How is 'offer pending' feedback used?

  180. How many feedback requests are sent out?

  181. How much does a membership cost?

  182. How much does it cost to upgrade?

  183. How much information do I have to enter for each feedback request?

  184. How secure is the information entered into the system?

  185. How to cancel your MLS+ subscription

  186. How to Contact Support

  187. How to Record Notes on a Scheduled Showing

  188. How to use a Snap Shot Report for your Showing Agent Incentives

  189. How will the showing agent know which property my feedback request is for?

  190. I accidentally deleted one of my listings, how can I retrieve it?

  191. I added this as a link on my site, and when I or any of my visitors click on it, it doesn’t work! What am I doing wrong?

  192. I am not receiving emails from Showing Suite or am receiving them irregularly.

  193. I can't remember my password/username

  194. I Can’t Seem To Get The Widget To Show On My Website. What Am I Doing Wrong?

  195. I currently use the Showing Sync desktop application, how do I switch to Showing Sync? (SUPRA)

  196. I don't see a showing from my lockbox. (SENTRILOCK)

  197. I don't see a showing from my lockbox. (SUPRA)

  198. I don't see anything Showing Robot related on my account. How do I enable it?

  199. I don't see my listing(s).

  200. I just enabled a listing with Showing Scheduling with Showing Suite and got a Welcome Email. What is that about?

  201. I set my seller to receive text notifications on appointments but they aren't receiving them

  202. I'm having trouble with Listing Sync, what do I do?

  203. If I have a Listing Agent account in Showing Suite do I need a separate Buyer's Agent account?

  204. Information on Listing Agent features with MLS+

  205. Installing Your New IDX

  206. Is HD-IDX a framed solution or locally hosted?

  207. Is Showing Robot free or will I be charged extra?

  208. Is there a Global calendar that displays all of my showings in one place?

  209. Is There A Global Calendar That Displays All Of My Showings In One Place?

  210. Is there a limit to how many listings I can have in my account?

  211. Is There A Limit To How Many Listings I Can Have In My Account?

  212. Is there a question pool I can select questions from?

  213. I’m only getting emails for showing confirmations. How do I enable phone call and/or SMS (text) confirmations?

  214. Listing Sync and Showing Sync Setup (VIDEO)

  215. Listing Sync says successful but hasn't imported my listings

  216. Listing Sync through Listhub

  217. Logging Into Your Lead Manager

  218. Managing Showing Feedback (VIDEO)

  219. Manually Add a Listing

  220. Mobile App Tutorial (VIDEO)

  221. My listings are visible in my Showing Suite account. Now what should I do?

  222. My Seller Can't Login

  223. My Seller doesn't have an email address

  224. My Sellers can’t access their account from a mobile device

  225. My welcome email looks all garbled up from HDIDX to install my IDX. What do I do?

  226. Our "Showing Suite 101: How-To" Training Session (VIDEO)

  227. Password Reset/Login Issues

  228. Pre-recorded Webinar (more videos on the right margin video links)

  229. Reactivate Agent Accounts through Office Admin

  230. Reporting Features

  231. Reporting Features

  232. Requesting Feedback in the Showing Suite App

  233. Seller App Tutorial (VIDEO)

  234. Sending Feedback through Showing Note

  235. Setting up confirmations for your listings

  236. Setting Up Confirmations For Your Listings (HIS)

  237. Showing Calendar (VIDEO)

  238. Showing Calendar Overview

  239. Showing Note - Adding Collaborators (VIDEO)

  240. Showing Robot Setup (VIDEO)

  241. Showing Suite SMS/Text Error Help

  242. Showing Sync setup for Supra Lockboxes

  243. Taking notes with Showing Note

  244. Team and Office Demonstrations

  245. Text based emails versus HTML emails

  246. The new Showing Suite software update!

  247. The seller 'already exists', why can't I save my listing?

  248. The seller already exists in my account, why can't I save my new listing?

  249. Time Frame Before Showings Appear (SENTRILOCK)

  250. Update contact groups using bulk actions

  251. Upgrading My Plan

  252. Upload An Agent Roster

  253. VIDEO: Add to Cart

  254. VIDEO: Ask A Question

  255. VIDEO: Buyer's Agent Introduction

  256. VIDEO: iPhone Showing Confirmation, Calendar and Map

  257. VIDEO: Listing Agent Introduction

  258. VIDEO: Reschedule Showing

  259. VIDEO: Schedule Showing

  260. VIDEO: Showing Clipboard

  261. What are "Internal Instructions" in the Instructions/Directions page?

  262. What Are Customer Satisfaction Surveys?

  263. What are listing credits?

  264. What Are Merge Fields?

  265. What are showing type labels?

  266. What Are The Benefits Of A Team/Office Account?

  267. What are the computer requirements for Showing Suite?

  268. What are the default emails and when are they sent?

  269. What Buyer Agent tools are available for MLS+ subscribers

  270. What can I customize in my Showing Suite account?

  271. What can I do if I'm experiencing trouble logging into my account?

  272. What can my sellers see?

  273. What do I do if Sentrilock stops sending showing notices to me?

  274. What do I do if Supra stops sending Showing Alerts to me?

  275. What do my clients receive/see if I set them as a confirming or notification party?

  276. What does "Pending" mean when I view my showings?

  277. What does my seller see in their account?

  278. What forms of payment do you accept?

  279. What if a buyer without an agent views my client's property?

  280. What if my seller has more than one listing?

  281. What is "default showing frequency"?

  282. What is "Default Showing Frequency"?

  283. What is a Showing Notebook?

  284. What is Foreclosure Feedback?

  285. What Is Home Followup?

  286. What is included in the basic non-paid MLS version for agents?

  287. What is included in the upgrade to MLS Plus?

  288. What is Showing Calendar?

  289. What is Showing Note?

  290. What Is Showing Robot?

  291. What is Showing Robot?

  292. What is Showing Suite?

  293. What is Showing Sync?

  294. What is Showing Sync?

  295. What is Showing Tour?

  296. What is the "Buyer" menu?

  297. What is the "Cart"?

  298. What is the "My Account" Menu?

  299. What is the "My Templates" section?

  300. What is the "Showing Questions" section for in the Showing Clipboard?

  301. What is the "Showing Suite Listing Statistics" option?

  302. What is the Agent Action report and how do I run it?

  303. What is the Bull's Eye Ad report?

  304. What is the Listing Action report and how do I run it?

  305. What is the Missing Sellers report?

  306. What is the Monday Coffee Showing Suite Account Activity Report?

  307. What is the Prospects report and how do I run it?

  308. What is the Showing Clipboard?

  309. What is the showing type?

  310. What is the SnapShot report and how do I run it?

  311. What is the Top Showings report and how do I run it?

  312. What is “checking in” to a new property and how do I do it?

  313. What should I do when my listing sells?

  314. When I try to save my settings in Showing Robot, I receive an error about selecting a method of contact.

  315. Where Can I Find Marketing Materials For Showing Suite?

  316. Where can I find marketing materials for Showing Suite?

  317. Who can create and send customer satisfaction surveys?

  318. Who sees the feedback for the property?

  319. Why am I having trouble loading the pages on Showing Suite?

  320. Why am I receiving an error when adding my seller?

  321. Why am I receiving an error when adding my seller?

  322. Why Am I Receiving An ERROR When I Send A Text Message?

  323. Why am I receiving “Unmatched Lockbox” emails from ShowingSuite.com?

  324. Why am I taken to a missing seller details page when I login?

  325. Why are lockboxes syncing for some listings and not for others?

  326. Why are showings from different dates and agents syncing at the same time? (SENTRILOCK)

  327. Why can’t I send out a feedback request?

  328. Why did my showings stop syncing with SUPRA?

  329. Why do all the sellers for my listings keep changing?

  330. Why do I see "Null" in my listing information?

  331. Why do my listings have a yellow "!" icon?

  332. Why has my account been downgraded/canceled?

  333. Why should I enter open houses into the system?

  334. [ShowingSuite.com] How to Sync Showings With SentriLock

Feedback and Knowledge Base

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Our support team is available from:

Monday–Friday, 8am–9pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057
Email: support@showingtime.com

We’re ready to help via call, email or