Email Troubleshooting

Emails can be incorrectly assigned to a spam or junk mail folder. In order to prevent this, ShowingTime is providing steps to filter and/or assign emails to keep them in your inbox.

Some mail providers are not represented here, and ShowingTime may not be able to assist you with them.


Gmail


Step 1


Log in to Gmail

Step 2


Click the gear


Step 3


Select Settings

Step 4


Click on the Filters and Blocked Addresses tab at the top



Step 5


Make sure that emails like notifications@showingsuite.com, showingfeedback@showingsuite.com, feedback@showingsuite.com are not under blocked addresses

Step 6


Click the Create a new filter link

Step 7


In the from field enter Showing Time for first and last name and enter the appropriate email address depending on the product you have, in the email address field, then click Create filter with this search

Step 8


On the next screen that comes up check the box "Never send it to Spam" and then click Create filter.



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AOL


Step 1


Log in to your AOL web mail account at https://mail.aol.com

Step 2


Click Contacts on the left then click the Add contact button at the top.



Step 3


Enter the appropriate email address depending on the product you have, in the email address field. ( notifications@showingsuite.com, showingfeedback@showingsuite.com, feedback@showingsuite.com)



Step 4


Click the Add Contact button

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Hotmail


Step 1


Log in to the Hotmail/Outlook.com account

Step 2


Click on the gear icon in the upper right corner then click options



Step 3


Under the Junk Mail section on the left side click on Blocked Senders

Step 4


Check if a ShowingTime email address is in this section, if so remove it (notifications@showingsuite.com, showingfeedback@showingsuite.com, feedback@showingsuite.com)

Step 5


Click on Safe Senders



Step 6


Enter the appropriate email address depending on the product you have, in the email address field. push the Plus symbol to the right



Click Save at the top

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Yahoo


Step 1


Log in to your Yahoo Mail account.

Step 2


Click the gear in the upper right corner then go to settings



Step 3


Click the Filters tab on the left then click the Add button to add a new Filter

Step 4


Name the filter ShowingTime and enter the appropriate email address depending on the product you have. ( notifications@showingsuite.com, showingfeedback@showingsuite.com, feedback@showingsuite.com)

Step 5


Click Save



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HostGator


HostGator is a domain hosting company. You will have to log into your HostGator web mail account to check the settings.
https://support.hostgator.com/articles/how-to-access-your-email-through-cpanel

Step 1


Log in to your HostGator webmail account

Step 2


Click the SpamAssassin icon

Step 3


Click the Configure SpamAssassin button at the bottom of the page

Step 4


Add our email addresses notifications@showingsuite.com, showingfeedback@showingsuite.com, feedback@showingsuite.com  to one of the whitelist_from fields

Step 5


Click the Save Button

How to setup SpamAssassin: https://support.hostgator.com/articles/specialized-help/email/email-management/how-to-use-spam-assassin

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Network Solutions


Network solutions is a domain hosting company. You will have to log into your Network solutions web mail account to check the settings. Please see the link below. Follow the steps to add emails like notifications@showingsuite.com, showingfeedback@showingsuite.com, feedback@showingsuite.com as safe senders.

Step 1


http://www.networksolutions.com/support/report-spam-manage-blacklist-whitelist-in-webmail/

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GoDaddy


GoDaddy is a domain hosting company. You will have to log into your GoDaddy web mail account to check the settings.

Step 1


Log in to your GoDaddy Webmail Workspace

Step 2


Click on the Settings Tab at the top then click Spam Settings



Step 3


Click on the Block list tab and see if there are any ShowingTime or Showing Suite email addresses, if there are, check the box to the left of them and click the Delete button.

Step 4


Click on the Allowed List tab and then click Add New



Step 5


Enter the appropriate email address depending on the product you have, in the email address field.

Step 6


Click Ok and go back to the inbox

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Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–9pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057
Email: support@showingtime.com

We’re ready to help via call, email or