Follow the steps below to add a new contact to be unsubscribed from future emails. If the contact exists in the address book use the search box to locate the contact by name or email address.
- Select Contacts in the top navigation bar and click on the Add Single Contact button.
- Fill out the required fields:
- First Name
- Last Name
- Email Address
- Primary Group
- Click Save
A green confirmation message will appear stating the contact has been successfully added and a dropdown menu appears. Follow the instructions below to unsubscribe the contact from specific email types:
- For the contact you just added, hover over the yellow Actions button and select the View/Edit Email Subscriptions option from the dropdown.
- Uncheck each email type to unsubscribe this agent from.
Note: Unsubscribing a contact from an email type is permanent. If you wish to unsubscribe this contact from the contact type click OK on the confirmation dialog.
If you are not able select a particular email type this contact has already unsubscribed from these emails.
- Press Save when done.
Reminder: Unsubscribing a contact from an email type is permanent and CANNOT be undone.