Can I edit the feedback request emails?

Yes, you can edit the feedback request emails.

Follow the instructions below to edit the feedback emails –

  1. In the top navigation click Settings and using the green action button select View/Edit Feedback Settings.
  2. All of the feedback email templates will be listed on the page in an accordion fashion. View the templates for the other showing category by clicking one of the category names (Agent Caravan, Buyer Open House, etc).

    Click on the template to edit.
  3. Make the necessary changes to the email.
    • Email Subject – Use this to change what the feedback request subject title is.
    • Email Type – Choose whether the email will go out as HTML/Multipart or text. Note: that if a recipient has HTML disabled in their client they will automatically receive the email in text.
    • HTML Email Content – Enter the actual content to go out in the emails. What is entered here will be sent every time for this particular feedback request email.
    • Email Content Merge Fields – Grab any merge fields that may be needed or wanted by using the drop-down menu.
    • Text Email Content – This shows what will go out if someone has HTML disabled in their email client.


  • You can remove the merge fields (ex: !!!ContactFirstName!!!) but do NOT change the text between the exclamation points. Merge fields are required if you wish for the system to automatically populate the correct information. Read more on merge fields.
  • Press Save.


  1. What is Showing Suite?
  2. Can I be emailed whenever showings are imported?
  3. Do you have content I can add to my website to attract sellers?
  4. How is 'offer pending' feedback used?
  5. How do I setup Showing Suite?
  6. What can I customize in my Showing Suite account?
  7. Where can I find marketing materials for Showing Suite?
  8. What is "default showing frequency"?
  9. How to Record Notes on a Scheduled Showing
  10. How do I set up an internal note to display on a listing for front desk personnel?
  11. How do I send an e-blast from the showing suite app?
  12. Requesting Feedback in the Showing Suite App
  13. Who sees the feedback for the property?
  14. How will the showing agent know which property my feedback request is for?
  15. How do I request feedback?
  16. Can I change the default feedback settings?
  17. Is there a question pool I can select questions from?
  18. How do I change the default showing type?
  19. How do I make feedback questions required?
  20. How do I unsubscribe myself from feedback requests?
  21. Can I edit the feedback request emails?
  22. What Are Merge Fields?
  23. How do I delete listing photos?
  24. How do I send an e-blast (email all agents who have shown a specific property)?
  25. How do I leave a note for my seller?
  26. How do I print an individual feedback response?
  27. How do I view all of the feedback requests for a listing?
  28. How do I enter feedback manually?
  29. How do I customize my seller login page?
  30. How do I add an incentive for a showing agent?
  31. How do I edit questions for a single listing?
  32. How do I print out the statistical report for a listing?
  33. What does "Pending" mean when I view my showings?
  34. What if a buyer without an agent views my client's property?
  35. Why should I enter open houses into the system?
  36. What is the showing type?
  37. What are showing type labels?
  38. How much information do I have to enter for each feedback request?
  39. How secure is the information entered into the system?
  40. How many feedback requests are sent out?
  41. What is Foreclosure Feedback?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057