IMPORTANT: Questions CANNOT be changed if you have sent out any customer satisfaction surveys or received any customer feedback.
Follow the steps below to edit the questions for an existing survey:
- Select the Surveys tab from the top navigation.
- Find the customer satisfaction survey you wish to edit; you can quickly locate the desired survey by using the blue search bar on the top right.
- Select the View/Edit Survey from the Actions drop-down menu and click Go.
- Here you can edit the question templates:
- Add a new question by pressing the "Add Survey Question" button.
- Change the question order by selecting Move Up or Move Down from the Actions drop-down menu and clicking Go.
- Edit or Delete a question by selecting either option from the Actions menu and clicking Go.