What are the default emails and when are they sent?

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To see and edit the default emails sent by the system just click Settings and select View / Edit Default Emails. All of the system notification emails (outside of the feedback request emails) will be listed here and can either be previewed or edited.

Here is a list of all of the default emails sent by Showing Suite (in alphabetical order):

Email Name

When is it sent?

Appointment All Confirmed Seller

Sent to the seller once a showing appointment has been approved.

Appointment All Confirmed Showing Agent

Sent to the showing agent to confirm their appointment is approved.

Appointment Cancelled Seller

Sent to the seller to notify them of a canceled (or denied) showing.

Appointment Cancelled Showing Agent

Sent to the showing agent confirming a showing has been canceled (or denied).

Appointment Confirm Seller

Sent to the seller to approve or deny a requested showing appointment.

Appointment New Seller

Sent to the seller to notify that a showing was scheduled.

 Appointment New Showing Agent

 Sent to the showing agent when a showing has been scheduled.

Appointment Unconfirmed Seller

Sent to the seller to remind them to either approve or deny a showing appointment.

Appointment Updated Seller

Sent to the seller when a showing appointment has been edited.

 Appointment Updated Showing Agent

Sent to the showing agent when a showing appointment has been edited.

 Feedback Non-Response

Sent to the listing agent (you) when a showing agent doesn't respond to any scheduled feedback requests.

 Feedback Response Notify Seller

Sent to the seller when a showing agent doesn't respond to any scheduled feedback requests.

 Feedback Seller Stats

Sent to the seller with their listing's feedback statistical report.

 Feedback Thank You

Sent to the showing agent once they provide feedback on a listing.

 Listing Activity Complete

Sent to the seller to notify them a listing task has been completed.

Listing Activity Reminder

 Sent to the listing agent (you) when the due date for a task is near.

 Listing Seller Comment

Sent to the seller when you leave them a comment.

 Listing Seller Welcome

Sent to the seller when you enter their listing into the system.

My Account

  1. Cancel My Subscription
  2. Can my seller reset their password?
  3. I can't remember my password/username
  4. How do I set my browser to remember my user login?
  5. Having trouble uploading your images?
  6. Can I view an overall showings or statistic report?
  7. How do I change my account password?
  8. How do I add lockboxes onto my listings in Showing Suite
  9. Why am I receiving “Unmatched Lockbox” emails from ShowingSuite.com?
  10. How do I manually add my listing into Showing Suite?
  11. How do I add a seller login page to my website?
  12. Can listings be imported from the MLS?
  13. How do I update my listing information?
  14. How do I update account information (name, address, etc)?
  15. How do I change my current listings' feedback questions to match my global settings?
  16. How does an agent cancel their account?
  17. What are the default emails and when are they sent?
  18. How do I update my account information?
  19. Upgrading My Plan
  20. How do I view my billing history?
  21. How do I see if any of my emails got through?
  22. How do I update my credit card information?
  23. How do I know if Showing Suite Mobile is included in my plan?
  24. How do I set the time zone on my account?
  25. Why am I taken to a missing seller details page when I login?
  26. I accidentally deleted one of my listings, how can I retrieve it?
  27. What can I do if I'm experiencing trouble logging into my account?
  28. How do I add my photo/signature to my emails?
  29. What forms of payment do you accept?
  30. Why has my account been downgraded/canceled?
  31. Why am I having trouble loading the pages on Showing Suite?
  32. How do I access Showing Suite Mobile?
  33. What are the computer requirements for Showing Suite?
  34. Why do my listings have a yellow "!" icon?
  35. How do I change my account password?
  36. Do I need an email account to use the system?
  37. Do I need to download any software to use this service?
  38. Downgrade My Plan

Feedback and Knowledge Base

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Our support team is available from:

Monday–Friday, 8am–9pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057
Email: support@showingtime.com

We’re ready to help via call, email or