Can I change the default feedback settings?

Yes, the preferences for the default feedback settings can be edited. Including the number of feedback request emails sent, the frequency of the feedback request emails, the default contact type, whether to display the showing agent's first name in the seller view, what notification emails you want to go out, whether to send thank you emails after a feedback response is given, and the default showing frequency (this applies to those that use ShowingSync).

Click the Settings in the top right corner then select View/Edit Feedback Settings from the green drop-down menu at the top of the page.

On this page you can set your personal preferences for the following options:

  • Default Contact Type:
  • Selecting the showing type decides which set of questions are to be sent when requesting feedback. By default, the showing type is set for Showing Agent but can be set to Agent Caravan, Buyer, or Buyer Open House.
  • Default Number of Requests:
  • This will be the total amount of feedback request emails to be sent whenever requesting feedback.
  • Default Frequency:
  • Select the number of days between each feedback request email. (every day, every other day, etc)
  • Display the Showing Agent's First Name to the Seller:
  • Choose whether or not the seller will see the first name of the showing agent that showed their home. (Note: The last name is never displayed to the seller, only the first name.)
  • Notify me when Seller Requests Feedback:
  • If the seller has been enabled to add showings from their seller account, set whether or not the listing agent will be notified when they enter a new showing.
  • Send Thank You email to Showing Agent after Feedback Response:
  • Set whether a thank you email will be automatically sent to the showing agent when they provide feedback.

Once desired changes are completed press Save.


  1. What is Showing Suite?
  2. Can I be emailed whenever showings are imported?
  3. Do you have content I can add to my website to attract sellers?
  4. How is 'offer pending' feedback used?
  5. How do I setup Showing Suite?
  6. What can I customize in my Showing Suite account?
  7. Where can I find marketing materials for Showing Suite?
  8. What is "default showing frequency"?
  9. How to Record Notes on a Scheduled Showing
  10. How do I set up an internal note to display on a listing for front desk personnel?
  11. How do I send an e-blast from the showing suite app?
  12. Requesting Feedback in the Showing Suite App
  13. Who sees the feedback for the property?
  14. How will the showing agent know which property my feedback request is for?
  15. How do I request feedback?
  16. Can I change the default feedback settings?
  17. Is there a question pool I can select questions from?
  18. How do I change the default showing type?
  19. How do I make feedback questions required?
  20. How do I unsubscribe myself from feedback requests?
  21. Can I edit the feedback request emails?
  22. What Are Merge Fields?
  23. How do I delete listing photos?
  24. How do I send an e-blast (email all agents who have shown a specific property)?
  25. How do I leave a note for my seller?
  26. How do I print an individual feedback response?
  27. How do I view all of the feedback requests for a listing?
  28. How do I enter feedback manually?
  29. How do I customize my seller login page?
  30. How do I add an incentive for a showing agent?
  31. How do I edit questions for a single listing?
  32. How do I print out the statistical report for a listing?
  33. What does "Pending" mean when I view my showings?
  34. What if a buyer without an agent views my client's property?
  35. Why should I enter open houses into the system?
  36. What is the showing type?
  37. What are showing type labels?
  38. How much information do I have to enter for each feedback request?
  39. How secure is the information entered into the system?
  40. How many feedback requests are sent out?
  41. What is Foreclosure Feedback?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057