How do I request feedback?

Follow the steps below to request feedback on a listing –

  1. Select the Showings tab from the top navigation.
  2. Find the listing you wish to request feedback for; you can use the blue search bar at the top of the page to quickly find the desired listing.
  3. Under the Showing Actions button for the desired listing click Request Feedback - (Please note if you do not see this option, seller details are still required for this listing. Add seller details by clicking the View/Edit Seller Details option under the Listing Actions menu. Please Click Here for additional information about seller accounts)
  4. Enter the following details about the showing: (required fields are marked with a red asterisk *)
    • Showing Date
    • Send 1st Request (this is when you want the first email to go out)
    • Showing Type (determines what feedback questionnaire should be sent)
    • # of Requests to send (defaults to 3)
    • Frequency of the feedback request emails (defaults to every 3 days)
  5. Then enter the Showing Agent details:

  1. Helpful Tip: If you have previously requested from the showing agent you can use the blue search bar to quickly find and populate the agent's details that way to avoid having to re-enter the information.

    • First Name (of the showing agent)
    • Last Name (of the showing agent)
    • Email Address (of the showing agent)
    • Company (of the showing agent)
    • Work Phone (OPTIONAL)
    • Mobile Phone (OPTIONAL)
    • Contact Group to place the contact in

Once you have filled out all the required fields, press Schedule Feedback Request(s) to send the showing agent feedback requests
If you already have the feedback and want to log it in the system (NO emails will be sent to the showing agent) then click the Enter Manual Response to add the showing feedback.

You will get a confirmation that the feedback request has successfully been scheduled.


  1. What is Showing Suite?
  2. Can I be emailed whenever showings are imported?
  3. Do you have content I can add to my website to attract sellers?
  4. How is 'offer pending' feedback used?
  5. How do I setup Showing Suite?
  6. What can I customize in my Showing Suite account?
  7. Where can I find marketing materials for Showing Suite?
  8. What is "default showing frequency"?
  9. How to Record Notes on a Scheduled Showing
  10. How do I set up an internal note to display on a listing for front desk personnel?
  11. How do I send an e-blast from the showing suite app?
  12. Requesting Feedback in the Showing Suite App
  13. Who sees the feedback for the property?
  14. How will the showing agent know which property my feedback request is for?
  15. How do I request feedback?
  16. Can I change the default feedback settings?
  17. Is there a question pool I can select questions from?
  18. How do I change the default showing type?
  19. How do I make feedback questions required?
  20. How do I unsubscribe myself from feedback requests?
  21. Can I edit the feedback request emails?
  22. What Are Merge Fields?
  23. How do I delete listing photos?
  24. How do I send an e-blast (email all agents who have shown a specific property)?
  25. How do I leave a note for my seller?
  26. How do I print an individual feedback response?
  27. How do I view all of the feedback requests for a listing?
  28. How do I enter feedback manually?
  29. How do I customize my seller login page?
  30. How do I add an incentive for a showing agent?
  31. How do I edit questions for a single listing?
  32. How do I print out the statistical report for a listing?
  33. What does "Pending" mean when I view my showings?
  34. What if a buyer without an agent views my client's property?
  35. Why should I enter open houses into the system?
  36. What is the showing type?
  37. What are showing type labels?
  38. How much information do I have to enter for each feedback request?
  39. How secure is the information entered into the system?
  40. How many feedback requests are sent out?
  41. What is Foreclosure Feedback?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057