If Sentrilock has removed the forwarding email address from your showing notification settings or stopped sending these notices, we recommend following the below steps to help correct the issue. Follow the instructions below to enable the showing notification emails inside your Sentrilock account in order for Showing Suite to submit feedback requests once a showing agent shows one of your properties:
You will want to first generate a unique email address to receive the showing notifications that SUPRA will be sending. These notifications will then be automatically forwarded to ShowingSuite.com so that we can sync the showing activity. SUPRA wants you to have a unique email address for you to send your showing information, please follow the steps below:
- Login to your ShowingSuite.com account
- Click Settings in the top right corner
- Hover over the green View/Edit button and select View/Edit Showing Sync Settings
- Use the drop down menu to select Sentrilock as your lockbox provider
- Assign the correct Sentrilock Keybox serial number to the correct listings, click here for additional instructions.
- Click Save to move on to the next step
- On the next page click the yellow button generate your unique showing authorization address. (If you do NOT have an option to create an email address, it will already have been created for you, and you will see a green checkbox with your connection email address and an instruction video below that connection email address.)
Now you need to add this email into your Sentrilock account, please follow the steps below to complete the process.
- Login to your Sentrilock account.
- Select My Account.
- Under My Account click Preferences.
- Under the Showing Notifications section, choose the option to "Send notifications as soon as they are available."
- Under the "Delivery Method" section, select "Deliver Showing notifications as email messages."
- Ensure that the "Copy All Showing Notifications to these email addresses" box is checked, and add in the SentriLock Sync email address that was supplied to you by Showing Suite's system (if you do not know your password please contact firstname.lastname@example.org.
- Press Save at the bottom of the page.
- Now the showing notification emails are enabled for Sentrilock. Be sure to enter any new KeyBox#'s for your listings inside Showing Suite!
Important things to note:
- After the initial setup, it may take up to 24 hours for showings to begin populating inside your Showing Suite account.
- Showing Sync will only pick up NEW showings and will not sync showings that have already taken place. Any showings that have taken place prior to setting up eShowing Sync will need to be entered manually.
- Showing Sync runs every 12 hours to pull in new showings, so expect up to a 12-hour delay for new showings to appear inside your account.