How Do I Setup Showing Sync For SENTRILOCK Lockboxes?

It takes just minutes to setup Showing Sync to import all of your showings, but please note that the process is different depending on which lockbox provider you use. For SentriLock, the process is below:

Follow the instructions below to enable the showing notification emails inside your SentriLock account in order for Showing Suite to submit feedback requests once a showing agent shows one of your properties.

You will want to first generate a unique email address to receive the showing notifications that SentriLock will be sending. These notifications will then be automatically forwarded to so that we can sync the showing activity. SentriLock wants you to have a unique email address for you to send your showing information, please follow the steps below:

  • Login to your account.
  • Click Settings in the top right corner.
  • Hover over the green View/Edit button and select View/Edit Showing Sync Settings.
  • Use the drop down menu to select SentriLock as your lockbox provider.
  • Assign the correct SentriLock Keybox serial numbers to the correct listings.
  • Click Save (at the bottom of the page) to move on to the next step.
  • On the next page, click the yellow button to generate your unique showing authorization address. (If you only have a 'green checkbox', you will be able to see your authorization email address and also the setup video on this page, and follow the steps below.)

Now you need to add this email into your SentriLock account, please follow the steps below to complete the process.

  • Login to your SentriLock account @
  • Click on the My Account option.
  • On the Edit User page, select the “Preferences” link about halfway down.
  • On the Edit Preference page, you’ll see the option for Showing Notifications. Choose the option to “Send notifications as soon as they are available.”
  • On the right, in the section entitled “Delivery Method”, select “Deliver Showing notifications as email messages” (or "Both").
  • Ensure that the “Copy All Showing Notifications to these email address” box is checked, and add in the SentriLock sync email address that was supplied to you by Showing Suite’s system.
  • Select Save. That’s it -- you’re all set to start syncing the new SentriLock way!

Now the showing notification emails are enabled for SentriLock. Be sure to enter any new KeyBox#'s for your listings inside Showing Suite!

Important things to note:

  • After the initial setup, it may take up to 24 hours for showings to begin populating inside your Showing Suite account.
  • Showing Sync will only pick up NEW showings and will not sync showings that have already taken place. Any showings that have taken place prior to setting up eShowing Sync will need to be entered manually.

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057