Why am I receiving an error when adding my seller?

  • If the error you encountered says " 'sample@showingtime.com ' contains an invalid email address" it is most likely due to an extra space in that seller's email address field. Make sure there are no spaces before or after the email address as that can prevent you from saving the seller's information.
  • If you encounter an error when adding more than 1 seller's email address. When adding more than one email address they need to be separated with a comma and no spaces i.e. sample@showingsuite.com,chris@showingsuite.com
  • If the error you encountered says "We're sorry, but the username you provided already exists inside the Showing Suite system." This occurs when the username selected already exists in our system. All usernames are required to be unique to our entire system. As a result, we generally recommend using a combination of the seller's name and house number i.e. Chris123

MLS+

  1. Can I View An Overall Showings Or Statistic Report?
  2. What Buyer Agent tools are available for MLS+ subscribers
  3. Add An HTML Email Signature To Your Account
  4. How to cancel your MLS+ subscription
  5. Where Can I Find Marketing Materials For Showing Suite?
  6. Is There A Global Calendar That Displays All Of My Showings In One Place?
  7. How Do I Add Showing Calendar To My Website?
  8. How Do I Enable Showing Robot On My Showing Suite Account?
  9. What Is Showing Robot?
  10. How Do I Change My Account Password?
  11. Reporting Features
  12. What Are Customer Satisfaction Surveys?
  13. What Is Home Followup?
  14. How Do I Send An E-Blast (Email All Agents Who Have Shown A Specific Property)?
  15. How Do I Request Feedback? (Manually)
  16. Can I Delete A Listing In Showing Suite?
  17. How Do I Setup My Own Question Templates?
  18. What is "Default Showing Frequency"?
  19. How do I add lockboxes on my listings in Showing Suite?
  20. How Can I Add Multiple Sellers To A Listing?
  21. Why am I receiving an error when adding my seller?
  22. How do I send/resend a welcome email to my sellers?
  23. How can the seller login to the account I created for them?
  24. Can I Set Up Statistical Reports To Go To My Seller?
  25. Can I Screen Responses Before They're Sent To My Seller?
  26. How Do I Add A Seller On My Listing To Receive Appointment/Feedback Notifications?
  27. How Do I Schedule A Showing Using the Texting Service?
  28. Why Am I Receiving An ERROR When I Send A Text Message?
  29. Is There A Limit To How Many Listings I Can Have In My Account?
  30. Can My Seller Reset Their Password?
  31. Password Reset/Login Issues
  32. How do I add Showing Robot functionality to one of my listings?
  33. Can I delete a listing in Showing Suite?
  34. My listings are visible in my Showing Suite account. Now what should I do?
  35. Why am I receiving an error when adding my seller?
  36. Information on Listing Agent features with MLS+
  37. How do I schedule a showing in the MLS through Showing Robot?
  38. How do I share information with my Buyer in Showing Note?
  39. What is Showing Tour?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057
Email: support@showingtime.com