What Are Customer Satisfaction Surveys?

With the use of Customer Satisfaction Surveys, you can easily pinpoint the strengths and weaknesses of your real estate business and make any necessary changes to keep your clients happy.

Note: Customer Satisfaction Surveys are only available with Ultimate Showing Suite plans.

How it Works

  1. You work with a seller (or buyer) using Showing Suite.
  2. Listing status is changed to ‘Sold’ upon closing & a survey is automatically sent to the client.
  3. Your client fills out the survey and submits their response.
  4. You receive an email notifying you of a new response and see what your client said.
  5. You can make any needed changes to improve your business.

Note: For buyers, just change their contact group from ‘Buyer’ to ‘Buyer Closed Escrow’ to trigger the automatic customer survey.

Statistical Reports

Just like feedback for listings, all of your customer survey responses are compiled into easy-to-read statistical reports to provide a summary of what your clients think. This is a great way to find out exactly what areas need improvement in your business.


  • We provide premade customer surveys for sellers and buyers.
  • Create and send an unlimited amount of surveys to your clients at any time.
  • Seller satisfaction surveys can be set up to automatically be sent when the listing status is changed from 'Pending' to 'Closed' in the system.
  • Buyer satisfaction surveys can be sent when you change the status of a 'Buyer Prospect' to a 'Closed Buyer' in the system.
  • The customer satisfaction surveys are completely customizable to fit your unique needs - from matching your company colors to entering the website URL recipients are sent to after they complete the customer satisfaction survey.
  • Easily keep track of responses by opting to receive a daily, weekly, or monthly summary of survey activity.
  • Teams and Offices can view survey reporting of all member surveys or cumulative statistical totals for all account surveys.

Ready to get started?

We have instructions on how to create and send a customer satisfaction survey here.


  1. Can I View An Overall Showings Or Statistic Report?
  2. What Buyer Agent tools are available for MLS+ subscribers
  3. Add An HTML Email Signature To Your Account
  4. How to cancel your MLS+ subscription
  5. Where Can I Find Marketing Materials For Showing Suite?
  6. Is There A Global Calendar That Displays All Of My Showings In One Place?
  7. How Do I Add Showing Calendar To My Website?
  8. How Do I Enable Showing Robot On My Showing Suite Account?
  9. What Is Showing Robot?
  10. How Do I Change My Account Password?
  11. Reporting Features
  12. What Are Customer Satisfaction Surveys?
  13. What Is Home Followup?
  14. How Do I Send An E-Blast (Email All Agents Who Have Shown A Specific Property)?
  15. How Do I Request Feedback? (Manually)
  16. Can I Delete A Listing In Showing Suite?
  17. How Do I Setup My Own Question Templates?
  18. What is "Default Showing Frequency"?
  19. How do I add lockboxes on my listings in Showing Suite?
  20. How Can I Add Multiple Sellers To A Listing?
  21. Why am I receiving an error when adding my seller?
  22. How do I send/resend a welcome email to my sellers?
  23. How can the seller login to the account I created for them?
  24. Can I Set Up Statistical Reports To Go To My Seller?
  25. Can I Screen Responses Before They're Sent To My Seller?
  26. How Do I Add A Seller On My Listing To Receive Appointment/Feedback Notifications?
  27. How Do I Schedule A Showing Using the Texting Service?
  28. Why Am I Receiving An ERROR When I Send A Text Message?
  29. Is There A Limit To How Many Listings I Can Have In My Account?
  30. Can My Seller Reset Their Password?
  31. Password Reset/Login Issues
  32. How do I add Showing Robot functionality to one of my listings?
  33. Can I delete a listing in Showing Suite?
  34. My listings are visible in my Showing Suite account. Now what should I do?
  35. Why am I receiving an error when adding my seller?
  36. Information on Listing Agent features with MLS+
  37. How do I schedule a showing in the MLS through Showing Robot?
  38. How do I share information with my Buyer in Showing Note?
  39. What is Showing Tour?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057
Email: support@showingtime.com