Having trouble uploading your images?

If you are having trouble uploading pictures into the system please double-check that the file you're attempting to upload meets the following guidelines.

Accepted Image Formats

Please make sure your image is one of the following file types:

  • .jpg or .jpeg
  • .jpe
  • .jif
  • .png
  • .gif

The above formats are the most common types of digital pictures. If you are using .jpg or .gif files and are still having difficulty, the most common problem is trying to upload pictures that are too big.


Image File Size

Check the file size! Images cannot exceed 5 MB in size.  

Most current digital cameras take pictures that can be enormous, both in file size and in dimensions. Our viewing window for the pictures on Showing Suite is around 302x202 pixels.

Images larger than 5MB will need to be resized prior to uploading. If you do not have a program to do this on your computer, or do not know how, there is a very simple online tool that can be found at http://www.shrinkpictures.com. The default settings for resizing pictures there is perfect for use with the system.

Follow the steps on that site, save the smaller image to your computer, and upload that smaller version.

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057
Email: support@showingtime.com