Having trouble uploading your images?

If you are having trouble uploading pictures into the system please double-check that the file you're attempting to upload meets the following guidelines.

Accepted Image Formats

Please make sure your image is one of the following file types:

  • .jpg or .jpeg
  • .jpe
  • .jif
  • .png
  • .gif

The above formats are the most common types of digital pictures. If you are using .jpg or .gif files and are still having difficulty, the most common problem is trying to upload pictures that are too big.


Image File Size

Check the file size! Images cannot exceed 5 MB in size.  

Most current digital cameras take pictures that can be enormous, both in file size and in dimensions. Our viewing window for the pictures on Showing Suite is around 302x202 pixels.

Images larger than 5MB will need to be resized prior to uploading. If you do not have a program to do this on your computer, or do not know how, there is a very simple online tool that can be found at http://www.shrinkpictures.com. The default settings for resizing pictures there is perfect for use with the system.

Follow the steps on that site, save the smaller image to your computer, and upload that smaller version.

My Account

  1. Cancel My Subscription
  2. Can my seller reset their password?
  3. I can't remember my password/username
  4. How do I set my browser to remember my user login?
  5. Having trouble uploading your images?
  6. Can I view an overall showings or statistic report?
  7. How do I change my account password?
  8. How do I add lockboxes onto my listings in Showing Suite
  9. Why am I receiving “Unmatched Lockbox” emails from ShowingSuite.com?
  10. How do I manually add my listing into Showing Suite?
  11. How do I add a seller login page to my website?
  12. Can listings be imported from the MLS?
  13. How do I update my listing information?
  14. How do I update account information (name, address, etc)?
  15. How do I change my current listings' feedback questions to match my global settings?
  16. How does an agent cancel their account?
  17. What are the default emails and when are they sent?
  18. How do I update my account information?
  19. Upgrading My Plan
  20. How do I view my billing history?
  21. How do I see if any of my emails got through?
  22. How do I update my credit card information?
  23. How do I know if Showing Suite Mobile is included in my plan?
  24. How do I set the time zone on my account?
  25. Why am I taken to a missing seller details page when I login?
  26. I accidentally deleted one of my listings, how can I retrieve it?
  27. What can I do if I'm experiencing trouble logging into my account?
  28. How do I add my photo/signature to my emails?
  29. What forms of payment do you accept?
  30. Why has my account been downgraded/canceled?
  31. Why am I having trouble loading the pages on Showing Suite?
  32. How do I access Showing Suite Mobile?
  33. What are the computer requirements for Showing Suite?
  34. Why do my listings have a yellow "!" icon?
  35. How do I change my account password?
  36. Do I need an email account to use the system?
  37. Do I need to download any software to use this service?
  38. Downgrade My Plan

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057
Email: support@showingtime.com