Knowledge Base

  1. What's New 

    1. ShowingTime and Zillow
  2. Calendar 

    1. How do I schedule a future showing appointment?
    2. Is there a Global calendar that displays all of my showings in one place?
    3. What is Showing Calendar?
    4. How do I edit the calendar settings for a specific listing?
    5. How do I add Showing Calendar to my website?
  3. Contacts 

    1. Update contact groups using bulk actions
    2. How do I edit a contact's details?
    3. How do I unsubscribe a contact from future emails?
    4. How can I store my contact's birthday, anniversary dates, etc?
    5. Can I add notes to a contact's details?
  4. FAQ 

    1. How do I create a custom search with my HD-IDX?
    2. Is HD-IDX a framed solution or locally hosted?
    3. My welcome email looks all garbled up from HDIDX to install my IDX. What do I do?
    4. I Can’t Seem To Get The Widget To Show On My Website. What Am I Doing Wrong?
    5. I added this as a link on my site, and when I or any of my visitors click on it, it doesn’t work! What am I doing wrong?
  5. Followup 

    1. How do I create and send e-cards?
    2. What is the "My Templates" section?
    3. How do I unsubscribe a contact from my email campaigns, newsletters, etc?
    4. Can I edit existing campaigns?
    5. How do I subscribe a single contact to one of my campaigns?
  6. Listing 

    1. Is there a limit to how many listings I can have in my account?
    2. What are "Internal Instructions" in the Instructions/Directions page?
    3. How Do I Setup Listing Sync?
    4. Can listings be imported from the MLS
    5. Help: I don't see my listing(s).
  7. MLS Free 

    1. How Do I Enable One Of My Listings For Use With Showing Suite Scheduling? (HIS)
    2. How do I schedule a showing in my MLS through Showing Suite?
    3. What is the "Showing Suite Listing Statistics" option?
    4. Can I schedule multiple showings for one buyer?
    5. Setting Up Confirmations For Your Listings (HIS)
  8. MLS+ 

    1. Can I View An Overall Showings Or Statistic Report?
    2. What Buyer Agent tools are available for MLS+ subscribers
    3. Add An HTML Email Signature To Your Account
    4. How to cancel your MLS+ subscription
    5. Where Can I Find Marketing Materials For Showing Suite?
  9. My Account 

    1. Cancel My Subscription
    2. Can my seller reset their password?
    3. I can't remember my password/username
    4. How do I set my browser to remember my user login?
    5. Having trouble uploading your images?
  10. Office/Team Admin 

    1. How do I automatically rotate incoming leads?
    2. How do I add an agent to our office/team account?
    3. How do I login to an agent's account?
    4. What is the SnapShot report and how do I run it?
    5. What is the Prospects report and how do I run it?
  11. Reporting 

    1. Reporting Features
    2. How to use a Snap Shot Report for your Showing Agent Incentives
    3. How do I print out the statistical report for a listing?
  12. Seller Accounts 

    1. How can I add multiple sellers to a listing?
    2. Can I screen responses before they're sent to my seller?
    3. The seller already exists in my account, why can't I save my new listing?
    4. How can my seller send feedback from their account?
    5. My Seller Can't Login
  13. Settings 

    1. How do I add a seller login page to my website?
    2. How do I setup my own question templates?
    3. How do I edit the default email types I send?
    4. The new Showing Suite software update!
    5. Add an HTML signature to your account
  14. Showings 

    1. What is Showing Suite?
    2. Can I be emailed whenever showings are imported?
    3. Do you have content I can add to my website to attract sellers?
    4. How is 'offer pending' feedback used?
    5. How do I setup Showing Suite?
  15. ShowingSync (Sentrilock) 

    1. What is Showing Sync?
    2. I don't see a showing from my lockbox. (SENTRILOCK)
    3. How Do I Setup Showing Sync For SENTRILOCK Lockboxes?
    4. How do I assign my SentriLock lockboxes inside Showing Suite?
    5. [] How to Sync Showings With SentriLock
  16. ShowingSync (Supra) 

    1. What is Showing Sync?
    2. I currently use the Showing Sync desktop application, how do I switch to Showing Sync? (SUPRA)
    3. I don't see a showing from my lockbox. (SUPRA)
    4. How Do I Setup Showing Sync For SUPRA Lockboxes?
    5. How Do I Enter The Assigned KeyBox # To My Listings? (SUPRA)
  17. Surveys 

    1. How do I view the status of a scheduled showing (buyer’s agent)
    2. How do I cancel or reschedule a showing appointment?
    3. Can I have multiple sellers confirm or be notified of Showings with Showing Robot?
    4. When I try to save my settings in Showing Robot, I receive an error about selecting a method of contact.
    5. How does Text-to-Show work?
  18. Listing Sync 

    1. How do I add another MLS to Listing Sync?
    2. How Can I Disable Or Suspend My MLS Feed?
    3. I'm having trouble with Listing Sync, what do I do?
    4. Listing Sync says successful but hasn't imported my listings
    5. How do I edit my MLS in Listing Sync?
  19. Showing Robot 

    1. Are There Sign Rider Templates For My Showing Robot Number?
    2. How do I enable Showing Robot on my Showing Suite account?
    3. I’m only getting emails for showing confirmations. How do I enable phone call and/or SMS (text) confirmations?
    4. I don't see anything Showing Robot related on my account. How do I enable it?
    5. Are there areas where Showing Robot does not provide phone numbers?
  20. Showing Note 

    1. What is Showing Note?
    2. How can I send out invitations to collaborate on my Notebook?
    3. Taking notes with Showing Note
    4. What is “checking in” to a new property and how do I do it?
    5. What is a Showing Notebook?
  21. All articles 

    1. How Do I Enable One Of My Listings For Use With Showing Suite Scheduling? (HIS)
    2. Cancel My Subscription
    3. Can I View An Overall Showings Or Statistic Report?
    4. What is Showing Note?
    5. What is Showing Suite?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057